News

SriLankan urges customers to board on time

Tuesday, 28 August 2018 News


 

SriLankan Airlines on Tuesday urged all its passengers to report to the airport on time and be at the boarding gate 40 minutes prior to the scheduled time of departure. Those arriving 20 minutes before departure will not be permitted to board the aircraft.
In a media release, the airline announced the launch of its new ‘Ready to Fly!’ programme to enhance its world-renowned customer service by providing increased punctuality levels of its flights around the world, and requests co-operation from its valued passengers by boarding flights promptly.
“Our new ‘Ready to Fly!’ initiative is the result of feedback from a wide circle of customers. Not surprisingly, an on-time departure is one of the most important expectations of all our guests. In order for an aircraft to depart on time, the airline’s team works hard on all aspects of pre-flight preparation - this includes closing the doors in advance of scheduled departure time and making sure that the aircraft is ‘Ready to Fly’.”  
The release said that to achieve our ‘Ready to Fly’ target, the departure gates will be strictly closed 20 minutes prior to the time of departure. Any guest arriving after this time will not be permitted to board the aircraft and their checked-in baggage will be removed from the flight, it said. – ENDS -

SriLankan urges customers to board on time